FAQ
Processing
Why is my order taking longer to process than normal?
Orders are typically processed within 1-3 days. If your order takes longer to process, it may be due to specific items that have extended processing times. To receive your other items sooner, you can cancel the longer-processing items for a refund. The remaining items will then be shipped immediately.
Tracking
My order still shows it is in transit for several days.
Orders will stay in “In Transit” status until they arrive at the next shipping hub. Occasionally, circumstances beyond our control may cause delays, resulting in no recent scan update for several days. If your package has been “In Transit” for over 7 days since the last tracking update, contact us for further assistance. You can also monitor your order status at any time via our Track Order page.
International order stuck, held, or verification required (rare)
When placing an international order, the destination country may require verification of both the order and the recipient, which can delay processing or result in a customs hold. Customers might need to provide an invoice, proof of purchase, or ID, with the “LHS Confirmation Email" serving as proof. Shipping policies vary by country, and Fashion Nova cannot specify individual policies or processes.
There are two common reasons why an order’s tracking says that it has not been shipped.
The order may have shipped, but due to the distance of the shipment's destination, the first scan may not occur until a few days after you receive the shipping notification and the tracking number.
Why do the delivery carriers claim they haven't received my package yet?
Our packages are shipped worldwide, so expect updates from US carriers (USPS, FedEx, UPS, etc.) after clearance by US customs and once the carrier receives your package.
We suggest you check the tracking information on the 'Your orders' page for more details, as it is updated regularly. Just click 'Track' next to the order you want to check.
Why hasn't there been an update on the tracking?
If you haven't received any tracking updates since your order shipped, it's likely because it was dispatched from an overseas warehouse. Tracking updates typically begin once your package reaches the United States and is taken over by local logistics providers. These regional carriers scan your package during business days, which then updates your tracking information.
Shipping
My order still shows as 'waiting to be shipped'.
The order may have required additional processing time to complete. Please refer to our Shipping Time Frames for more information on processing times.
Why was my order divided into multiple packages?
Some items from your order may be shipped separately to expedite delivery. Most items are processed within 1-3 days, but some may take longer. Your order may be split into multiple packages if the total weight exceeds the courier's limits. If your order is divided, you'll see delivery times and tracking numbers for each package on your order's tracking page, accessible via "Your orders" on Temu.com or the Temu app by clicking the "Track" button next to your order.
I ordered many items at once. Why can I only see some of them in my order?
Your order may have been split into multiple shipments if it included items from different sellers or used different shipping methods. As a result, you may be only looking at the items in one of your orders.
Why is it that the delivery carriers claims they haven't received my package yet?
Our packages are shipped worldwide, so expect updates from US carriers (USPS, FedEx, UPS, etc.) after clearance by US customs and once the carrier receives your package.
Canceling
How long does it take to receive a refund after my cancellation request is approved?
If your cancellation is approved, the refund will be processed immediately. Once issued, please allow 5-10 business days for the funds to appear in your original payment method. Processing times may differ depending on your payment provider.
Why was my cancellation request denied?
Your cancellation request might be denied for these reasons: The seller confirmed that the items you wanted to cancel are already packed or shipped. Sometimes, the seller may not have uploaded the tracking number quickly enough, so you could submit a cancellation request, but the final decision depends on the actual shipping status. Also, once pre-order items reach the shipping preparation stage, cancellation requests cannot be approved and will be rejected by the seller. If your request is denied, you can still request a return or refund after receiving the items.
Can I cancel my order?
You can cancel your order as long as its status isn't 'Shipped'. To do so, navigate to 'Your orders' or 'View order details' and select 'Cancel order'. Once the status updates to 'Shipped', cancellations are no longer possible, but you can still request a return or refund after receiving the items. For items sold and shipped by third-party sellers, if you attempt to cancel more than 30 minutes after placing the order, the seller's approval will be needed to determine if the items have already been packed or shipped. The final decision will depend on the seller's review.
If I accidentally cancel an order, can this be undone?
Sorry, this is not possible. Once an order is canceled, this action cannot be undone. If you still wish to purchase the items, please place a new order.
Returns
What items are eligible for return?
Nearly all items purchased on LHS can be returned and refunded if you are not satisfied, with a few exceptions:
- Worn, washed, damaged, or altered clothing, or those missing tags, packaging, or hygiene stickers, or part of an incomplete set;
- Items marked as non-returnable;
- Customized products
Where is the clothing manufactured?
LHS works with a vast network of sellers.
Refunds
How long does it take to receive a refund after my cancellation request is approved?
If your cancellation is approved, the refund will be processed immediately. Once issued, please allow 5-10 business days for the funds to appear in your original payment method. Processing times may differ depending on your payment provider.
The LHS Purchase Protection provides full refunds for any item(s) that do not arrive, arrive damaged, or are not as described.